Usefull guest information

from A to Z


Our rooms are available from 14:00.

The next ATM (Volksbank & Sparkasse)
is located directly behind the hotel on the market square


Baby cots are provided during your stay. One time € 5.00 delivery costs.
Please mention this at the time of your reservation. If you need an extra bed for one more person, the regular rates apply here.  Child discounts are calculated depending on the age.

Bathrobe are available for a fee of € 5.00 at the reception.

Available on request free of charge at the reception.

We are happy to change your bed linen daily. Please give it at the reception.

Bikearena Steinach – ein Paradies für Mountainbiker
Nicht unweit vom Hotel befindet sich die Bikearena Silbersattel – Thüringens abwechslungsreichster Bikepark am Rennsteig. Hier finden Sie Downhill-, Freeride-, Jumpline- und Flow-trail-Strecken sowohl für Anfänger als auch für echte Pros!

Im Fun-Geräte-Verleih an der Mittelstation können Sie MountainSkyver, MountainCarts und Fat Max Roller mieten.

Weitere Informationen auf

Our staff will be happy to answer any questions you may have regarding rental & bike paths.

is served from Monday to Friday from 7:00 to 10:00
Saturday, Sunday & public holidays from 08: 00-10: 00 in the breakfast room


Charging cable and external adapter are available on request at the reception.

We accept all major forms of payment, except American Express and Diners.

In order to meet our responsibility for sustainability, we have decided to clean the room only at the guest’s request.

If you wish your room to be cleaned during your stay, then please hang the door hanger with the green side „Please clean up the room“ clearly visible on the outside doorknob of your room door right away in the morning.

Help us to protect our environment!


Should anything in your room be out of order, contact the reception. The defect is corrected immediately.

We kindly ask our guests to vacate the rooms on the day of departure at 11 am.
Should you wish a later departure, please contact the reception.

If you need a doctor, please contact the reception.

We book drinks and additional services on your room number.
To avoid misunderstandings, we ask our guests, the receipt in the evening at the service staff in the restaurant or bar area to sign.

The water bottle in your room will be charged with 2,- € / bottle


Please notify us in good time. Fees fall according to ours Cancellation conditions.

in the hotel we have available for hire on 2 e-bikes.

  • Daily rent 20,00 € per bike
  • ½ daily rent € 10.00 per bike

– you can also load your e-bike with us!

Unsere Rezeption ist morgens ab 7:00 Uhr besetzt. Wenn Sie schon früher abreisen möchten, können Sie gerne bereits am Vortag abends Ihre Rechnung begleichen.

Emergency Number: 112 or 0800-1314800 Duty Officers. Doctors and pharmacies can be seen at the reception.

Please note the escape plan of your floor in the rooms.

For emergencies there is a signage with the said location of your room on the plan at your room door. This plan can be used as an additional guide in an emergency.

Information about in-house events is available at the reception. In addition, the tourist information can give you information, which you reach under 036762-34813.

We have a lot of flyers for excursions in the area. We are happy to advise you at the reception.

Our reception is open from 7:00 in the morning. If you want to leave earlier, you are welcome to pay your bill the night before.


The entire hotel is equipped with smoke detectors. The escape routes are according to international standards marked by illuminated pictograms.

Are on every floor. The exact locations are noted on the plan on your room door.

You need them for a special occasion! Please let us know 24 hours in advance and we will gladly help you or get them for you.


In each of our rooms there is a hair dryer in the bathroom.

If you have forgotten various hygiene items, e.g. Toothbrush or similar,
Get the common items at the front desk.


Please bring your laundry to the reception.
Delivery before 9:00 am, the return can be within 1 hour (except weekends).

We charge € 3,00 per piece

Get on request.


We wash and dry for you! Laundry bags are in your room.

  • Per wash load – 5.00 €
  • per dryer charge – 3.00 €

Your luggage can be parked free of charge on the day of your arrival or departure.
We offer you secure storage of your luggage in a closed room.

Please contact us if you have forgotten something in the hotel
Let us send you the lost property to a desired address.


We are happy to help you discover the most beautiful corners in and around Steinach.
Hiking and maps are available at the reception.

We recommend your appointment requests in good time, under the telephone number 036762- 29 99 70 to book. Ideally, reserve yours Appointment at least one week in advance. For holiday times we recommend to book your appointment in longer term

  • classic massage (15-20 min) 23,00 €
  • Wellness massage with aroma oil (30 min.) 30,00 €
  • Full body massage (60 min.) 65,00 €
  • Partial massage (30 min.) 42,00 €
  • Head / hand / foot massage (15 min. Each) 18,00 €
  • Head-neck-shoulder (30 min.) 28,00 €


You will find the regional newspaper daily at the bar in the restaurant.

From about 21:00 clock the main entrance is closed.
Please take your room key with you when leaving the house, this also opens the main entrance

Our hotel is „non-smoking“. Ashtrays are located in Feien am
Main entrance. In case you leave a „smoking room“, we will charge € 100.00 for additional cleaning costs.


Our hotel has 4 parking spaces directly in front of the hotel.
Otherwise, the marketplace is right behind the hotel and ha sufficient parking spaces

  • € 5.00 per day at the ticket machine Altenheim
  • Marktapotheke Am Ockerwerk 22 Steinach
  • Schiefer Apotheke Bahnhofstr. 7 Steinach

Your four-legged friend is welcome. We have special dog rooms.
We charge € 9,00 per day for one dog without food.
Please understand that your animals are not allowed to go into the beds or on the couch.

The reception is happy to assist. We charge € 0.30 per copy

You are welcome to hand in your mail at the reception.

emergency number: 110


Take advantage of our indoor area in the basement with table tennis, foosball table and Climbing area.
Table tennis rackets and balls are available at the reception.
Various board and card games are located on the 1st floor at the Children’s play area with „Brio“ railway table and dolls by „Zapf Creation“

Our restaurant „La Montanara“ – Italian cuisine
is open Tuesday-Saturday from 17:00 to 21:00.

The reception is open daily from 7:00 to 15:00.
After 15:00 please contact our staff in the restaurant or call us on the phone.

In order to meet our responsibility for sustainability, we have decided to only clean the room at the guest’s request.

If you wish your room to be cleaned during your stay, please hang the door hanger with the green side „Please clean up the room“ on the outside doorknob of your room door in a clearly visible place right away.

Help us to protect our environment!


In addition, you can keep your valuables in the hotel safe.

Our Finnish sauna and infrared cabin can help you in time from 3.30pm to 7.30pm for € 7.00 per adult.
In the arrangement „All inn“ the sauna is free of charge! If you wish an earlier use, please inform the reception.

We are happy to scan your documents for you. Please register at the reception.

Please bring your laundry to the reception.
(Delivery before 9:00 am, same day return, except weekends).
We charge € 3,00 per piece

This is located in front of the staircase.

If required, please notify our reception staff in good time.
The hotel has an in-house, paid shuttle bus.

Storeroom for your skis is in the basement. Here you will also find a radiator,
especially for your ski boots.

are available at the reception.


Directly in the village is the nearest taxi company or ask at the reception for further possibilities.

  • Taxi Weber Tel .: 036762 – 34949

From your phone you can landline numbers within Germany call for free.
Select a „0“ before the actual phone number. Our reception can be reached under the „100“.

Toothbrush, razor, comb & Co. Please ask at the reception.

In order to pollute the environment with as little detergent as possible and to save important resources such as water, we ask you to pay attention to this. Put only bath, hand or sauna towels on the floor, which we are allowed to change for you.

The station is located directly opposite our house. Travel times are available at the reception.

Each room is equipped with a TV.

Program list here.


A selection is available directly opposite the reception.


If you wish, you can be woken up by phone.
For the personal wake-up service please inform us the evening before.

Boot dry rooms are located in the basement and in the back staircase.

Our entire hotel is equipped with free Wi-Fi.

  • Access data: WIFI 4 EU -LOGIn